Privacy Policy

Effective date: September 29, 2026 · Previous version: September 28, 2026

Hestia™ is operated by Pantheon Platforms Inc., a Delaware C-Corp registered at 8 The Green, STE R, Dover, DE 19901, USA. Contact: info@planwithhestia.com.

1. Information we collect

Hestia may collect account information, email addresses, names, phone numbers, family space content, task records, family messages, invite records, saved providers, provider requests, vendor claim requests, contribution page records, support requests, waitlist submissions, contact form submissions, workplace organization and administrator information, employer policy settings, subscription records, and technical usage data.

Provider profiles may include publicly available business information, licensing references, business websites, public directory information, provider-submitted updates, and claim-review details.

2. Sensitive planning information

Funeral planning may involve sensitive family context. Users should avoid entering Social Security numbers, bank details, card numbers, passwords, medical records, or documents that are not needed for planning. Hestia is intended to organize planning information, not to store highly sensitive legal, medical, or financial records.

3. How we use information

We use information to operate family spaces and Workplace dashboards, authenticate accounts, manage role-based access, publish employer-configured policies, process provider requests, support vendor claim workflows, track saved providers, administer subscriptions, provide support, improve product quality, prevent misuse, maintain security, and comply with legal obligations.

4. Provider and marketplace information

Hestia may display provider information compiled from public sources, business websites, license records, directory information, provider submissions, or claim requests. Outreach records and private review notes are not part of public provider profiles.

5. Memorial funding

Memorial funding and contribution pages are not currently available. Hestia does not currently request or process contributor names, payment amounts, pledges, contribution status, or payment instructions for this purpose.

6. Sharing

Information may be shared with providers when a user submits a provider request, with invited family members inside a family space, with service providers that help Hestia operate, or when required for security, compliance, legal process, or protection of rights.

Contact submissions, vendor claim submissions, provider requests, family space content, outreach records, and private account details are not displayed publicly.

7. Service providers

Hestia may use third-party infrastructure, authentication, database, hosting, analytics, email, support, or payment-related providers. These providers may process information only as needed to operate or support the service, subject to their own terms and policies.

7A. Payments

Hestia does not currently activate provider checkout or collect payment-card or bank-account details for provider bookings. Families and providers arrange provider-service payments directly outside Hestia.

Employers may purchase Hestia Workplace Access through Stripe or pay by invoice. Stripe processes payment details under its own privacy policy. Hestia receives subscription status, plan and price information, billing contact details, transaction identifiers, tax information and limited payment-method information such as card brand and last four digits. Hestia does not receive or store the full card number or security code. Billing information is kept separate from employee bereavement and funeral-planning information.

Workplace Access

The Workplace dashboard stores the employer’s organization profile, authorized administrator memberships, covered states, policy name and rules, paid or unpaid days, effective date, HR system and contact details, publication status, plan and subscription status. Authorized administrators for that employer can see and change this information according to their role.

Hestia does not give an employer access to an employee’s family space or funeral-planning activity. In the Workplace policy experience, employee bereavement and leave-request details remain in the employee’s browser unless the employee chooses a handoff that sends information to the employer or its HR provider. Hestia does not receive a separate copy through that handoff. Once information is sent to an employer or HR provider, their privacy practices apply.

If aggregate workplace reporting is offered, reports use annual totals only, require at least five employees in a reported measure, and do not include names, individual cases or funeral-planning activity. Hestia may withhold or combine a result where it could identify a person.

Cookies and local storage

Hestia sets no advertising or tracking cookies unless you allow marketing cookies, as described below. What your browser stores, and why, is explained in our Cookie Policy.

Prices you choose to share

If you tick the box on the quote page and press Share anonymously, we receive only the prices you typed in, the kind of farewell, your state and the first three digits of your ZIP code. We do not receive names, the funeral home, your quote file or anything that identifies you. A person at Hestia reviews each share. Price ranges are only shown once at least five families in an area have shared, to families and, as area ranges only, to funeral homes. If you don’t tick the box, nothing is sent.

Price lists from funeral homes

When a funeral home sends us its price list, we keep the file, a fingerprint of it, the date it was sent, and the contact details of the person who sent it. We use those details only to talk to the funeral home about its listing. The price list itself is shown to families after a person at Hestia has read it.

Planning statistics

To learn whether Hestia helps families, we count anonymous milestones in the family space: a space was created or saved, a second family member took part, plan steps were completed, guests were told, a type of farewell or a provider was chosen, a provider was contacted, or a price list was saved. Each count is tied only to a random code stored inside the plan and, where known, to a general area such as Nashville or Charlotte. We do not record names, email addresses, account ids, anything you write, or prices. We also note, for the current browser tab only, whether you arrived from a search engine, social media or another website. These counts are read only by the Hestia team.

Advertising measurement

If you allow marketing cookies, public pages of Hestia use the Meta Pixel to measure which posts and ads bring visitors, and to show our ads to people who may find Hestia useful. Meta receives technical information such as the page visited, your browser and your IP address. It never runs on private pages (family space, guest pages, sign-in, provider dashboard, checkout, child loss and time off pages), and we never send Meta your plans, messages, or anything you type. We don’t sell your personal information. You can say no, or change your choice at any time with Cookie settings. We honor the Global Privacy Control signal.

Partner links

Our travel page links to partners such as hotel and flight booking sites. If you book through some of these links, Hestia may earn a commission. The partner and its affiliate network (for example Expedia’s or Marriott’s affiliate network) handle the booking and may record the click under their own privacy policies. We don’t send them your name, your family space, or any details about the death.

8. Retention

Hestia keeps information for as long as needed to operate the service, support users and providers, maintain records, improve safety, comply with legal obligations, and resolve disputes. Users may request deletion, but some records may need to be retained where required for legitimate business, legal, or security reasons.

Hestia aims to delete or de-identify information that is no longer reasonably needed. Legal holds, fraud prevention, security records, provider-claim evidence, and transaction-related records may require longer retention.

9. Your choices

Counting how families reach providers

When a funeral home or other provider is shown in a comparison, or someone opens its profile, calls it, visits its website or sends it a question through Hestia, we count that event. We record only which provider, what happened, the page, the time, and a random number that lasts for one browser tab. We do not record names, email addresses, what your family is planning, or use cookies for this. Providers see totals for their own listing only, never who a family is.

Information providers give us

When a provider claims or adds a listing, the business details they confirm are shown to families. Optional answers about their business, such as how many families they serve or what they spend on advertising, are kept private, are never published, and are used only to understand what Hestia is worth to providers.

Signing in with Google or Facebook

If you choose to sign in with Google or Facebook, Hestia receives your name, your email address, and, where the service provides one, your profile picture. We use them only to create and sign in to your Hestia account. We do not receive your password, contacts, friends list or posts, and we never post anything on your behalf. You can remove Hestia's access at any time in your Google or Facebook account settings.

How to delete your data

To delete your Hestia account and the information connected to it, including an account created with Google or Facebook, email info@planwithhestia.com from the email address on your account with the subject "Delete my Hestia account". We confirm by email and delete the account within 30 days, except records we must keep by law. If you share a family space with others, the content other family members added stays with them.

You may request access, correction, deletion, or account support by emailing info@planwithhestia.com. Hestia may need to verify account ownership or authority before acting on a request.

10. Security

Hestia uses reasonable administrative and technical safeguards for an early-stage web product. No internet service can guarantee complete security. Users should keep passwords secure and avoid sharing invite links with people who should not access a family space.

Access to private family space, provider-administration information and Workplace dashboards is limited by role. Hestia maintains processes for access review, account removal, incident response, and notification where required by applicable law.

11. Children

Hestia is not intended for children under 13. Users should not submit children’s personal information unless they have authority and it is necessary for the planning context.

12. International users

Hestia is operated from the United States. If you use Hestia from outside the United States, your information may be processed in the United States or other locations where service providers operate.

13. Contact

Pantheon Platforms Inc.
8 The Green, STE R
Dover, DE 19901
United States

Email: info@planwithhestia.com