Terms of Service

Effective date: September 29, 2026 · Previous version: September 28, 2026

These Terms of Service (“Terms”) govern access to and use of Hestia™ and planwithhestia.com, including family spaces, guest pages, provider profiles, price lists and price comparison, the quote checker, guides, request flows, travel pages, employer tools and related pages.

Hestia™ is operated by Pantheon Platforms Inc., a Delaware C-Corp, 8 The Green, STE R, Dover, DE 19901, USA (“Pantheon Platforms,” “Hestia,” “we,” “us,” or “our”). The responsible party is Hanna Lincoln. Contact: info@planwithhestia.com.

By using Hestia, you agree to these Terms. If you do not agree, do not use the service.

1. What Hestia does and does not do

Hestia provides a free family-facing planning space and provider discovery experience for funeral and memorial planning. Families can organize tasks, compare providers, request information, invite guests, and keep decisions in one private record.

Listings may include funeral homes, cremation providers, cemeteries, memorial venues, florists, caterers, hotels, livestreaming providers, obituary or printing services, officiants, grief support and other related providers.

Hestia is not a funeral home, crematory, cemetery, legal advisor, financial advisor, medical provider, clergy, licensed funeral director, pre-need seller or funeral insurance provider. We do not arrange, direct, supervise or perform the care or transport of human remains, file death certificates or other death records, decide what goods or services are legally required, or act as an agent to make arrangements for a family or provider.

Hestia does not use artificial intelligence to make or steer a family’s decisions.

Where we operate. Hestia’s initial launch markets are North Carolina, Tennessee, Texas and Arizona. Provider listings, price lists and state guides focus on these states. You can use the planning tools from anywhere, but information for other states may be limited or unavailable. Funeral law differs by state, so check what applies where the death occurred and where the funeral will take place.

Hestia is not an emergency service. In an emergency, contact the appropriate emergency service or local authority.

2. Provider responsibility

Providers listed on or contacted through Hestia are independent third parties. They are responsible for their own services, prices, availability, licenses, regulatory compliance, representations, contracts, fulfillment, cancellations and conduct.

If a family contacts or chooses a provider through Hestia, the provider remains responsible for delivering the service.

3. General information, not professional advice

Guides and educational content about funeral planning, cremation, burial, costs, law and comparison are for general information only. They are not legal, financial, medical, tax or religious advice. Confirm legal requirements, prices, licensing and availability directly with the provider or an appropriate professional.

4. Price lists, price comparison and the quote checker

Under the FTC Funeral Rule (16 CFR Part 453), funeral homes must give consumers a General Price List (GPL) and, where they sell caskets or outer burial containers, a Casket Price List and an Outer Burial Container Price List. Hestia collects copies of these price lists in person, by phone, by email, or from sources the provider has published itself.

1. Factual information. We publish price lists as factual information, with the provider’s name, address, license number where available, the source, and the date the price list was collected or dated.
2. We don’t set prices. We do not set, suggest, negotiate or fix prices, and we do not coordinate pricing between providers.
3. Prices change. The date on each price list matters. Always confirm current prices directly with the provider before you decide.
4. The quote checker runs in your browser. The numbers you enter are processed on your device. Hestia does not see or store them and does not contact the funeral home.
5. Corrections. A provider that believes a published price list is outdated or inaccurate can ask us to correct it through our provider claim process. We may add a note to, or pause, a listing while we check.

“Compare with clear prices” and “Check a funeral quote” are for education and comparison, whether planning ahead or at the time of need. They do not recommend the cheapest, best or most appropriate provider.

5. Accounts and family spaces

Age. You must be at least 18 years old to create an account, claim a provider profile or send requests to providers. A younger person may view and reply to a guest page that a family has shared with them.

Some features require an account. You agree to give accurate information and keep your sign-in secure. You are responsible for activity under your account and for deciding what to enter and whom to invite to a family space.

If you sign in with Google or Facebook, that company’s own terms also apply to the sign-in. We receive only what is needed to create your account, as described in our Privacy Policy.

Family spaces are private. Adding a provider to your notes or comparison does not give that provider access.

6. Guest pages

A family may share a private guest page with the people it invites. Guests may see the details the family chooses to share and may send replies, such as whether they are coming. Replies are visible to the family. Guests agree to use the page only for its purpose and not to share the link publicly or copy its content without the family’s permission.

7. Provider profiles and unclaimed listings

We may create provider profiles from public business listings, public license records, provider websites, price lists, directory information or provider submissions.

Labels mean only what they say:

• Public record: taken from public sources and not yet verified with the provider.
• License checked: we matched the business to a public license record.
• Pricing updated: we hold a price list with a collection date.
• Claim pending / Claimed: a business representative has started or completed verification.
• Accepting requests: the provider has chosen to receive information requests through Hestia.

A label is not a certification, endorsement, quality guarantee or promise that all information is current. An unclaimed profile does not mean the provider has approved, reviewed or partnered with Hestia. We do not rank providers as “best,” and no business can pay for placement. We record the source and review date where practicable.

8. Provider claims, updates and activity

If you claim a profile or request an update, you represent that you are authorized to act for that business. We may ask for proof of authority before making changes. A claim does not guarantee approval, ranking, placement or request volume.

Claimed providers may see activity figures for their profile, such as how often it was shown or opened. These are approximate counts of anonymous events. They identify no family and are not a promise of future requests. Research questions we ask providers are optional.

9. Requests, quotes and no checkout

Requests for information, quotes or availability sent through Hestia are requests, not confirmed arrangements. Provider prices, terms and cancellation policies may change. Review the provider’s terms directly.

Marketplace checkout is not currently available. Hestia does not accept, process, route, hold or escrow payments for provider services. Families and providers arrange contracts and payment directly with each other. If a payment feature is activated in the future, updated terms will apply before anyone can use it.

10. Memorial funding is not available

Hestia does not offer memorial funds or contribution features. We do not accept, hold, route or distribute funeral-expense contributions. Do not send money to Hestia for a family or funeral expense. If this changes, separate terms will apply before use.

11. No standalone body transport

Hestia does not offer body transport, removal or transport of human remains as a standalone consumer category. For transfer or transportation, families should work with licensed funeral homes or other legally authorized providers.

12. Fees

Using Hestia is currently free for families. This refers only to Hestia itself; providers charge for their own goods and services. Providers can be listed and claim their profile at no cost during launch. Payment never buys a higher position. Any future provider fee will be disclosed clearly, with updated provider terms, before it takes effect.

Employers may purchase Hestia Workplace Access as described below. Employer pricing, billing frequency, included features, employee limits and any pilot conditions are shown on the order page or agreed in a written order. Taxes may be added where required.

13. Employers and bereavement leave

Employers can use Hestia’s free policy-link tool or purchase Hestia Workplace Access for authorized members of their workforce. Workplace Access is an extension of Hestia’s funeral and memorial-planning service. It is not payroll, timekeeping, legal advice, an employee assistance program, or the employer’s official leave system.

Employer responsibility

The employer is responsible for the accuracy, legality and consistent administration of every policy it enters; determining employee eligibility; approving, denying and recording leave; payroll and scheduling; required notices, documentation and accommodations; and compliance with applicable law, contracts and collective-bargaining agreements. Hestia does not grant or pre-approve leave, make employment decisions, or submit requests to an employer’s HR system. Any wording such as “pre-set” or “pre-approved” refers only to policy rules configured by the employer and does not replace the employer’s approval process unless the employer’s own written policy expressly says otherwise.

Hestia’s state leave guide is reviewed quarterly and provides general information only. Laws and guidance may change between reviews. The employer must obtain its own legal advice and verify requirements before relying on or sharing a policy.

Workplace accounts and administrators

The employer must designate authorized owners or administrators for its Workplace dashboard. The employer represents that each administrator is authorized to act for it and is responsible for removing access promptly when a person changes roles or leaves. Administrators must protect their sign-in credentials and may not share accounts. Hestia may verify authority, suspend questionable access, or require the employer to identify a new owner.

The dashboard stores the employer’s organization profile, membership, covered states, policy settings, effective dates, HR handoff details, publication status and related account records. The employer grants Hestia permission to process and display those settings to provide Workplace Access. The employer must not enter an employee’s name, circumstances of a death, medical information or other case details into employer policy fields.

Employee privacy and HR handoff

Hestia does not give employers access to an employee’s family space or funeral-planning activity. Hestia does not store employee bereavement or leave-request details through the Workplace policy experience unless a clearly identified future feature says otherwise. Information an employee types into the policy experience stays in that employee’s browser unless the employee chooses an HR handoff that requires sending it to the employer or its HR provider. The employer and HR provider are responsible for information they receive through that handoff.

Subscriptions, renewal and cancellation

Paid plans are billed monthly or annually in advance through Stripe or by invoice, according to the option selected. Subscriptions renew automatically for the same billing period until cancelled. The employer authorizes the applicable recurring charges and must keep billing and tax information current. If payment fails or becomes overdue, Hestia may retry payment, request another method, limit the dashboard, or suspend paid access after reasonable notice.

An employer may cancel before its next renewal by using an available billing-management option or emailing info@planwithhestia.com from an authorized account. Cancellation stops the next renewal; access normally continues through the already-paid period. Except where required by law or stated in a written order, fees already paid are non-refundable. Cancelling Workplace Access does not prevent employees or families from using Hestia’s generally available free services.

Pilots, feature changes and availability

A founding pilot may be limited by duration, employee count, states, features, support or onboarding terms stated on the pilot form, checkout page or written order. Pilot features may change as the service develops. Hestia may schedule maintenance, change or discontinue features, or correct policy links. We do not promise uninterrupted availability, a particular HR integration, employee adoption, cost savings or a specific business outcome. We will give reasonable notice of a material reduction to a paid plan where practicable.

Aggregate reporting

If a paid plan includes aggregate reporting, Hestia will not provide employee names, individual cases, funeral-planning activity or small monthly counts. Workplace reporting will use annual totals and will be shown only after at least five employees are included in the reported measure. Hestia may withhold or combine a report where it reasonably believes the result could identify a person. Reporting is informational and may be approximate.

14. Family privacy and platform misuse

Family information is shared with a provider only when an authorized family member deliberately sends a request or shares it. Providers do not get access to a family space because they are listed or have claimed a profile.

Families remain free to contact and choose any provider directly, including providers not listed on Hestia. If conversations move outside Hestia, the family space record may be incomplete.

You may not misuse Hestia, misrepresent requests, harvest contacts or interfere with the service.

15. No scraping, resale or lead harvesting

You may not scrape, crawl, harvest, export, copy, resell, republish or misuse Hestia data, provider profiles, price lists as compiled by Hestia, family requests, contact information, cost information or site content, including to build competing lead lists, directories, databases or solicitation campaigns.

16. Artificial intelligence and automated access

You may not use an automated system, bot, crawler, scraper, agent or model to access Hestia without written permission from Pantheon Platforms. General search engines may index public pages when they follow our robots.txt rules and do not use Hestia material for artificial intelligence purposes.

You may not use Hestia content, software, provider information, family information or page output to train, fine-tune, ground, test, evaluate, benchmark or improve an artificial intelligence or machine learning system, including through retrieval-augmented generation, vector databases or prompt libraries.

You may not use an AI agent or automated tool to create accounts, enter family spaces, send provider requests, submit claims, or act as a family member or provider.

You may not reverse engineer or attempt to discover Hestia’s source code, private APIs, security controls or non-public features, except where applicable law allows it.

Written permission must identify the approved material, purpose, method and period of use. Silence or technical access is not permission.

17. Rankings, reviews and endorsements

The order or visibility of a profile does not mean a provider is the best, safest, cheapest or most appropriate choice. Hestia does not sell sponsored placement and does not order providers by commission or expected transaction value.

Claimed status only means a business representative took part in verifying the profile. It is not an endorsement.

Hestia does not currently publish consumer ratings or reviews. If we introduce them, we will publish collection and moderation standards, prohibit fake or incentivized reviews, disclose material relationships, and provide a way to report problems.

18. User content

You represent that you have the right to submit the content you add, and that it is accurate to the best of your knowledge. You grant Pantheon Platforms a limited license to use that content to provide the service, process requests, operate family spaces and guest pages, prevent misuse, and meet legal obligations.

19. Privacy and users in the EU

How we handle personal information is described in our Privacy Policy. Please avoid entering sensitive information that isn’t needed for planning.

If you are in the European Union or EEA, you have additional rights under applicable law. Our Imprint gives further contact details, and EU matters can be sent to info@planwithhestia.com.

20. Acceptable use

You agree not to use Hestia for unlawful, deceptive, abusive or exploitative purposes, misrepresent your identity or authority, submit false claims, interfere with security, access another person’s family space, or send spam.

21. Intellectual property, brand and third-party materials

Pantheon Platforms and its licensors keep their rights in the Hestia software, original text, graphics, photos, illustrations, videos and other protected materials. These Terms do not transfer ownership to you, and nothing here claims ownership of ideas, facts or methods the law does not protect.

We give you a limited, personal, revocable, non-exclusive, non-transferable license to use Hestia for its intended purpose.

Hestia™, Plan with Hestia™ and Pantheon Platforms™ identify our products and services. Cerberus™, Charon™, Charon Compliance™, Hermes™ and Elysium™ may refer to projects or prototypes in development. The ™ symbol does not mean a mark is registered.

You may refer to Hestia in plain text to describe the service accurately. You may not use our names or logos in a way likely to confuse people about source, sponsorship, affiliation or approval.

Provider names, logos, price lists and trademarks belong to their owners. A listing is for planning and public information, not a sign of approval or partnership. More detail is in our Brand and Intellectual Property Notice.

22. Third-party services and partner links

Hestia may link to provider websites, maps, booking sites and other third-party services, and uses third-party service providers to run parts of the product. We are not responsible for third-party terms, policies, actions, prices or content.

Some travel links are partner links, and Hestia may earn a commission if you book through them. This never changes which providers or options we show you, and we never add your name, your family space or details about the death to these links.

23. Disclaimers

Hestia is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of accuracy, completeness, availability, merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation. We do not guarantee that a provider will respond, that provider-supplied information is accurate, or that services will be delivered satisfactorily.

24. Limitation of liability

To the maximum extent permitted by law, Pantheon Platforms Inc. and its officers, directors, employees, contractors and agents will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost data, emotional distress, reputational harm or the cost of substitute services.

To the maximum extent permitted by law, our total liability for any claim relating to the service will not exceed USD $100.

Nothing in these Terms limits or excludes liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law. If you are a consumer, your statutory rights under the laws of your state or country are not affected.

25. Indemnification

If you are a provider, vendor, commercial user or a person submitting a claim or profile update, you agree to indemnify and hold harmless Pantheon Platforms Inc. and its officers, directors, employees, contractors and agents from claims, damages, liabilities, losses and expenses arising from your services, profile information, claims, content, breach of these Terms, violation of law, or a dispute with a family or customer.

26. Suspension or termination

We may suspend or end access, remove content, restrict profiles, reject claims or disable accounts if we believe these Terms were violated, risk was created, inaccurate or unauthorized information was submitted, or our trust and safety standards were not met.

27. Changes

We may change the service or these Terms. Updated Terms will be posted here with a new effective date. If you keep using Hestia after a change takes effect, you accept the updated Terms.

28. Governing law, disputes and severability

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where applicable law requires otherwise. Nothing in these Terms waives a right that cannot lawfully be waived.

Talk to us first. If you have a dispute with us, please email info@planwithhestia.com with a short description and what you are asking for. We will try in good faith to resolve it within 30 days before either side starts a formal proceeding.

Where disputes are heard. If a dispute is not resolved, it will be heard in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. Either of us may instead bring an individual claim in a small claims court where you live, if the claim qualifies. If you are a consumer who lives outside the United States, you may also bring proceedings in the courts where you live where the law gives you that right.

If any provision is found unenforceable, it will be limited to the minimum extent necessary, and the rest of these Terms stays in effect.

29. Contact and Imprint

Pantheon Platforms Inc.
Delaware C-Corp
8 The Green, STE R
Dover, DE 19901
United States

Co-founders: Hanna Lincoln and Charles Picasso
Responsible party: Hanna Lincoln
Provider operations (Nashville, TN): Charles Picasso
Website: planwithhestia.com
Email, including EU and Imprint matters: info@planwithhestia.com