Help with Hestia.

Hestia is a tool to help you plan and organize. It is not an emergency service or a funeral home. It does not give legal, medical, religious or money advice. For urgent funeral plans, contact the funeral home you chose. You can also contact local officials, a licensed expert or emergency services, whichever fits.

Contact us

Email: info@planwithhestia.com

Please tell us the email address on your Hestia account. Tell us which page or step you were using. Then tell us in a few words what happened. Do not email Social Security numbers, bank details, card numbers or passwords. Do not email medical records or private papers we do not need.

Help for families

Families can write to us for help with signing in or resetting a password. We can help with getting into your family space and with invite links. We can also help with saved businesses, money records or deleting your account.

Did a family invite link go to the wrong person? Contact us. Also remove that person from the family space, if you can. Hestia cannot control copies or screenshots. We cannot control anything already shared outside Hestia.

Help for businesses

Businesses can ask us to fix their listing or review their request to take it over. They can ask us to change their type of service or contact details. They can also ask for help getting into their account. We may need more facts before we mark a listing as claimed or reviewed. “Claimed” means the business has taken it over.

Some listings have not been taken over by the business. This does not mean we approve of the business or work with it. It does not mean the business is certified. It does not mean the business has checked the listing.

Fixing business information

Facts about a business may come from public records, its website or business lists. They may also come from the business itself or other public places. Do you think a listing is wrong or out of date? Should it not be shown as it is now? Email us what needs to change. Give enough detail for us to check it.

Money records

Hestia may let families keep track of who pays for which funeral costs. Families may also write down promises to pay and whether payments were made elsewhere. Hestia does not take, hold, control or send out any money. Hestia does not hold money for anyone until a deal is done. For payment problems, refunds, card disputes or questions about a service, contact the right party. That may be the payment company, the family member in charge or the business that gave the service.

Privacy and legal requests

To ask about privacy, delete your account, see or fix your data or send a legal notice, email info@planwithhestia.com. Before we act, we may need to check that the account is yours. Or we may check that you have the right to ask.

Things may change

Hestia is new and still in an early test. While we improve it, some parts may change, stop for a while or not work. This includes features, business listings, dashboards, money records and family space tools.